Enhanced User Experience with Chatbots

Chat robots are software that simulates human conversations using online chats, user interfaces, messaging applications, websites and mobile applications. Peoplesoft's approach is to use this technology to build chatbots using our comprehensive application logic and data from the Oracle Chatbot Platform, also known as Oracle Digital Assistant (ODA). To use a Peoplesoft Chatbot, you need PeopleTools version 8.5.7.07 or higher for ODA (more details here). 

The HCM Pi3.1 version ships Peoplesoft's first chatbot, known as Absence Assistant, to execute employee transaction requests on time and answer common questions such as "What is my current vacation credit?" The wizard can also be used to collect accumulated credit for future appointments and to cancel absences. 

The Absence Wizard works as a step-by-step guide that asks the user to provide the necessary information for each step to achieve the desired result, as you can see in the screenshot and video features below. Employees can access the chatbot by selecting the "Absence Assistant" tile on their home page and interacting with the assistant via direct questions such as "What is my vacation credit?" Transaction queries are performed automatically, and the wizard complies with the policies you set in the Absence Management application. 

Provide additional documentation to support customer enrollment and maintenance of chatbots in peoplesoft jobs in virginia. The Peoplesoft Chatbot Integration Framework is a set of tools and content that allow the authentication of the Chatbot user interface and provide a structure for the creation of RESTful Service Templates that can be used to create a new Chatbot. The Chatbot integration framework should make it easy to develop and deploy cloud-based chatbots for Peoplesoft. It connects to the Peoplesoft Absence base and future Peoplesoft chatbots provided by HCM for Pi3.1 and FSCM for Pi 3.2. 

The Peoplesoft Chatbot FAQ document answers the most frequently asked Peoplesoft Chatbot-related questions about supported features, security, best practices in bot design, etc. The Chatbot Key Concepts page is a centralized repository for chatbots that is regularly updated and contains documentation references. As a starting point for Peoplesoft's chatbots, you can use the documentation that lists the different phases of the chatbot lifecycle on this page. The Peoplesoftchatbot Integration Framework is a red paper published for technical users to understand the architecture and components used to build the framework. 

The goal is to develop individual chatbots that fulfill certain functions such as recruitment, payrolls, employee directories and the like. See the plan for features and improvements in the plan roadmap for Peoplesoft Chatbots. 

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